Able is committed to improving the service we provide to our Clients. As part of this effort, we have created a new review link that Coaches will need to share with Clients so we can better understand our Clients' experience through their reviews.
The review system should be shared with new Clients after a Coach has had their first coaching session with a Client which can be either a text-based session or a scheduled call. The review link will also need to be sent to all current Clients who have already had a coaching session.
As a reward for positive reviews, Coaches will receive a $25 bonus per 5-star review where a Client mentions the Coach by name. To claim this bonus, Coaches will need to share a screenshot of the review from our review site where they can search for their name using the search tool. The bonus will be paid out in the subsequent payment period with the Coach's monthly pay.
Kindly see two example messages below that Coaches can send to clients, however, Coaches are encouraged to adjust the messages to best suit individual Clients.
Message to existing Clients:
"Hi [Client's Name],
I hope you're doing well on your health journey! Your progress has been incredible, and I'm truly grateful to be your health coach.
Could you spare a moment to leave a review on our review website?
All reviews are anonymous but you can mention me by name so that I can see the reviews my clients are leaving.
Your feedback will help inspire others on their health journey and help me improve my coaching to serve you and future clients better.
Thank you so much for your time!"
Message to new Clients:
"Hi [Client's Name],
I hope you found our first coaching session valuable! As your health coach, I'm grateful to be a part of your health journey.
Would you mind taking a moment to share your thoughts by leaving a review on our review site? Mentioning me by name as your coach would be truly appreciated and allow me to see the reviews my clients leave as all reviews are anonymous.
Your feedback will not only help me improve but also inspire others who are seeking positive changes.
Thank you!"