Able is committed to continuing to improve its platform for both Coaches and Clients. As part of this effort, Able has created a minimum engagement policy for its Coaches to follow in order to ensure its Clients are receiving a high-quality service.
These guidelines apply to engaging active Clients. Coaches can also see the number of active Clients in the app by their Client limit which can be found here. It will look similar to this: 99|100, the 99 being your active client count and 100 being your client limit.
An update is expected in the near future to help Coaches better identify active and inactive clients.
Minimum Engagement Policy:
Able Coaches are expected to send 800 messages per 100 active Clients per month or 2 messages per active Client per week. These messages can be in the form of motivational gifs, memes, or quick check-ins.
Coaches will be expected to have 120 calls per month per 100 Clients, this is 30 calls per 100 Clients per week. Able will take into consideration the number of bookings made by clients and will only look at calls a Coach initiates rather than calls Clients pickup. Able will also look at the number of messages sent over the month and these will count towards the number of calls needed.
Kindly note that in the event a Coach does not meet the minimum engagement requirements specified in this policy, the coaching department will reach out to the Coach to ascertain the reasons behind their low engagement and identify areas for improvement. Failure to enhance engagement may lead to the termination of the Coach's position.
If a Coach remains uninvolved with clients for three or more business days without providing an explanation, the coaching department will ensure that the Coach no longer receives new clients. Additionally, it may be decided that the Coach will not be compensated for the periods of disengagement. The coaching department will contact the affected Coach for an explanation before these steps are taken.
This engagement policy will continue to be updated and may change over time.