As Able coaches, we want to keep our clients engaged to help boost retention. That starts with checking in with them frequently with just a quick voice message to see how they are getting on. What is working well for them or what obstacles are getting in their way of reaching that weekly focus? We have outlined some helpful coaching strategies to help you construct more engaging messages for your clients.
Start with looking at your client’s food journal, logs, and trackers
It’s important to show your clients that you are taking an interest in their journey by checking
Empathy vs Sympathy
Empathy and sympathy are often grouped together, but they are very different, as Brené Brown outlines in this video.
Open-Ended Questions
This type of question can make a big impact on a client’s health journey.
Improve Support
In addition to providing support during client sessions, the coach assists the client in developing supportive relationships and identifying community resources. (Home - NBHWC)
Using External Resources - How to choose the best resource for your client
Sending a resource can be a really helpful way for us to help educate a client as coaches are not the expert. To help, we’ve put together a list of resources that we commonly send out but often you may require a particular resource, not on the list.
PHI - Personal Health Information (Sensitive Information and Compliance)
What is PHI?
PHI is health information in any form, including physical records, electronic records, or spoken information. Therefore, PHI includes health records, health histories, lab test results, and medical bills. Essentially, all health information is considered PHI when it includes individual HIPAA identifiers.
In order to be HIPPA compliant, Able uses a subscriber ID (Client ID) whenever we reference a subscriber within the company. This could be for Customer Support/tech help, or when discussing the subscriber with another coach.
Able automatically assigns subscribers with a Client ID. Please only use this identifier when communicating within Able around a subscriber. To illustrate where to find this in your Able for Coaches app, we have provided you with a short video below where you can find the ID in two places: