To help clients further understand how Able works, please use this script for your first client calls to help answer any questions.
*Hi [Client Name],
It's great to meet you! I'm [Your Name], and I'm your health coach with Able.
[Tell the customers a bit about yourself to build rapport and confidence in your knowledge]
Able is a 360-degree approach to weight care and well-being that provides a science-based program tailored to your needs and easily fits into your lifestyle. Together we'll work to develop habits over time by addressing your nutrition, sleep, stress, fitness, and more.
Our calls typically last up to 15 minutes, and I recommend scheduling a call with me once a week to review your progress and discuss any changes that need to be made. During the rest of the week, you should work on what was discussed on the call or within the chat area.
You can message me anytime and I'll get back to you as soon as I can. Please keep in mind that this is not a live chat service and your messages will be answered as soon as I am able.
So it would be great if you could let me know a bit more about you and where you would like to start. Did you have a chance to think about the 1-2 main goals you want to work on over the next few weeks?*
[ASK HOW THEY WOULD LIKE TO BE COACHED, HOW OFTEN TO MESSAGE OR CHECK-IN, ETC]
AFTER: please follow up in the chat with this:
Great to meet you!
I just wanted to take a moment to thank you for joining our scheduled call.
We have agreed that you will work on [XXX] this week.
I'd also like to remind you to book another call for next week. We will talk about what went well this past week with your current goal, discuss any obstacles that got in the way, and if you'd like to stay on course with this or shift focus.
Please remember that you can message me anytime, but I am not able to provide a live chat service - I will answer as soon as I can. I look forward to our next call!